{"id":932,"date":"2023-03-06T22:28:55","date_gmt":"2023-03-06T14:28:55","guid":{"rendered":"http:\/\/www.globogate.com\/?page_id=932"},"modified":"2023-03-31T23:30:04","modified_gmt":"2023-03-31T15:30:04","slug":"ivr-system","status":"publish","type":"page","link":"http:\/\/www.globogate.com\/index.php\/ivr-system\/","title":{"rendered":"IVR System"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"932\" class=\"elementor elementor-932\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9359ae0 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"9359ae0\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad6821f\" data-id=\"ad6821f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f78e9cd animated-slow elementor-invisible elementor-widget elementor-widget-image\" data-id=\"f78e9cd\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.11.5 - 14-03-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"http:\/\/www.globogate.com\/wp-content\/uploads\/2023\/03\/ivr_menu.png\" title=\"ivr_menu\" alt=\"ivr_menu\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ffcbc62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ffcbc62\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a1cf016\" data-id=\"a1cf016\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ff3827 elementor-widget elementor-widget-text-editor\" data-id=\"8ff3827\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.11.5 - 14-03-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h4>Automatic Attendant (AA) System and Interactive Voice Response (IVR) System,\u00a03CX\u2019s Auto-Attendant and IVR systems are flexible and can cater to both simple and complex needs. You can start with a basic single menu (for instance, \u201cPress 1 for Sales, 2 for Technical Support, or 3 to order service\u201d), or create a more intricate tree of interconnected menus.<\/h4><p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-807\" src=\"http:\/\/www.globogate.com\/wp-content\/uploads\/2023\/03\/phone.png\" alt=\"\" width=\"160\" height=\"19\" \/><br \/><a href=\"http:\/\/www.globogate.com\/index.php\/contact-us\/\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-808\" src=\"http:\/\/www.globogate.com\/wp-content\/uploads\/2023\/03\/email.png\" alt=\"\" width=\"200\" height=\"16\" \/><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b9aa04 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b9aa04\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-999125c\" data-id=\"999125c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9cc65a0 elementor-widget elementor-widget-text-editor\" data-id=\"9cc65a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><span style=\"font-size: 18pt; color: #007fc0;\">Interactive Voice Response System (IVR)<\/span><\/h4><ul><li><h4>IVR systems are designed to process information and provide a result (such as playing the balance on a bank account).<\/h4><\/li><li><h4>A well-designed IVR setup can significantly increase phone interaction efficiency by quickly connecting callers with the right representative, saving time and improving the overall user experience.<\/h4><\/li><li><h4>However, an incorrect or poorly maintained IVR or auto-attendant setup can lead to a bad user experience and leave callers without proper service.<\/h4><\/li><li><h4>Both auto-attendants and IVR systems aim to increase efficiency by allowing users to choose the options they need and connect with the relevant information or representative without waiting in lengthy queues to speak with a person.<\/h4><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3602d66 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3602d66\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-890d121\" data-id=\"890d121\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9dd8134 elementor-widget elementor-widget-text-editor\" data-id=\"9dd8134\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4 class=\"title-heading-left fusion-responsive-typography-calculated\"><span style=\"color: #007fc0; font-size: 18pt;\">Benefits of using an IVR system<\/span><\/h4><ul><li><h4>Reduce Operational Costs\u00a0\u2013 by reducing the need for human contact center agents and receptionists.<\/h4><\/li><li><h4>Improve Customer experience \u2013 by providing callers with specific information 24\/7, even outside of business hours, with shorter waiting times<\/h4><\/li><li><h4>Lower Human Error \u2013 incoming calls follow the same logical sequence, no chance of routing to the wrong department or customer service agent.<\/h4><\/li><li><h4>Resolve Issue Faster\u00a0\u2013 as callers are immediately directed to the sales team or department best equipped to provide accurate answers<\/h4><\/li><li><h4>Improve Company Image\u00a0\u2013 as small businesses can appear to have a much larger workforce through the use of these systems.<\/h4><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7223c85 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7223c85\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a2397dd\" data-id=\"a2397dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f71a7b4 elementor-widget elementor-widget-text-editor\" data-id=\"f71a7b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4 class=\"title-heading-left fusion-responsive-typography-calculated\"><span style=\"font-size: 18pt; color: #007fc0;\">Application applied in IVR system:<\/span><strong><br \/><\/strong><\/h4><ul><li><h4>Appointment booking<\/h4><\/li><li><h4>Authentication application<\/h4><\/li><li><h4>Validate credit card<\/h4><\/li><li><h4>CRMlookup<\/h4><\/li><li><h4>Database access<\/h4><\/li><li><h4>Date time routing<\/h4><\/li><li><h4>Order by phone<\/h4><\/li><li><h4>Outbound dialer<\/h4><\/li><li><h4>Predictive dialer<\/h4><\/li><li><h4>Speech to text<\/h4><\/li><li><h4>Survey<\/h4><\/li><li><h4>Text to speech<\/h4><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b2c62d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b2c62d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6088f76\" data-id=\"6088f76\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-756a4dc elementor-widget elementor-widget-text-editor\" data-id=\"756a4dc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4 class=\"title-heading-left fusion-responsive-typography-calculated\"><span style=\"font-size: 18pt; color: #007fc0;\">Who needs IVR system:<\/span><strong><br \/><\/strong><\/h4><ul><li><h4>Setup a call center<\/h4><\/li><li><h4>Upgrade your existing call center<\/h4><\/li><li><h4>Lower your existing call center maintenance fee<\/h4><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-70d60eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"70d60eb\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-df815ad\" data-id=\"df815ad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02ac86b animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"02ac86b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:1000}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2198\" src=\"http:\/\/www.globogate.com\/wp-content\/uploads\/2023\/03\/ivr_1.png\" alt=\"\" width=\"1000\" height=\"385\" \/><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35ab560 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35ab560\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-731df59\" data-id=\"731df59\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d52947 elementor-widget elementor-widget-text-editor\" data-id=\"7d52947\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><h4><span style=\"font-size: 18pt; color: #007fc0;\">Automatic Attendant (AA)<\/span><\/h4><div><div class=\"fusion-li-item-content\"><div class=\"fusion-li-item-content\"><ul><li><h4>An auto-attendant is a helpful tool for routing incoming calls to the appropriate person or department within an organization through a set of user-menus.<\/h4><\/li><li><h4>Its primary function is to ensure that callers are connected with the right representative efficiently.<\/h4><\/li><li><h4>Unlike IVR systems which have more advanced and fully automated functions, an auto-attendant system has its valuable features and is good enough to handle daily incoming calls in a cost-effective way.<\/h4><\/li><li><h4>If your company has only one or two people to handle incoming calls, an auto-attendant system is a straightforward and cost-effective option.<\/h4><\/li><\/ul><\/div><\/div><\/div><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fae72b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fae72b6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7c883f\" data-id=\"f7c883f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d63e06 animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5d63e06\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:1000}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3391\" src=\"http:\/\/www.globogate.com\/wp-content\/uploads\/2023\/03\/AA.png\" alt=\"\" width=\"1000\" height=\"383\" \/><\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d674773 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d674773\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-362d4ae\" data-id=\"362d4ae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfb2e17 elementor-widget elementor-widget-text-editor\" data-id=\"cfb2e17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Automatic Attendant (AA) System and Interactive Voice Response (IVR) System,\u00a03CX\u2019s Auto-Attendant and IVR systems are flexible and can cater to both simple and complex needs. You can start with a basic single menu (for instance, \u201cPress 1 for Sales, 2 for Technical Support, or 3 to order service\u201d), or create a more intricate tree of&hellip;<\/p>\n<p class=\"more-link\"><a href=\"http:\/\/www.globogate.com\/index.php\/ivr-system\/\" class=\"themebutton2\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mi_skip_tracking":false},"categories":[],"tags":[],"_links":{"self":[{"href":"http:\/\/www.globogate.com\/index.php\/wp-json\/wp\/v2\/pages\/932"}],"collection":[{"href":"http:\/\/www.globogate.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.globogate.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.globogate.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.globogate.com\/index.php\/wp-json\/wp\/v2\/comments?post=932"}],"version-history":[{"count":511,"href":"http:\/\/www.globogate.com\/index.php\/wp-json\/wp\/v2\/pages\/932\/revisions"}],"predecessor-version":[{"id":6609,"href":"http:\/\/www.globogate.com\/index.php\/wp-json\/wp\/v2\/pages\/932\/revisions\/6609"}],"wp:attachment":[{"href":"http:\/\/www.globogate.com\/index.php\/wp-json\/wp\/v2\/media?parent=932"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.globogate.com\/index.php\/wp-json\/wp\/v2\/categories?post=932"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.globogate.com\/index.php\/wp-json\/wp\/v2\/tags?post=932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}