In order to meet customers’ expectations for fast and efficient call handling, businesses must be able to recognize and remember their interactions without transferring them multiple times. The benefits of providing exceptional customer service include improved sales, positive feedback, and satisfied customers. 3CX’s advanced call center solution offers features such as dynamic call queues, reporting, wallboards, and seamless CRM integration to enable businesses to deliver exceptional customer service and enhance their overall performance.


CALL CENTER FOR DIFFERENT INDUSTRIES

Call center never miss call

  • Call queues for individuals or groups.

  • Advanced queue strategies such as Round Robin and Hunting.

  • Flexibility for agents to answer calls from anywhere, whether they are in the office or working remotely.

  • A call back option for handling overflow during peak times.

Call monitoring and staff training

  • 3CX offers a range of features for legal and quality monitoring purposes, including call recording.

  • Businesses can also train agents during live calls using Listen in and Whisper, and take over calls when necessary with Barge in.

  • Additionally, ticket responses can be monitored centrally to ensure consistency and quality control.

 

Call recording

  • Customer-agent conversations are recorded for legal and quality monitoring purposes.

  • Recorded calls can be easily retrieved and played with a single click.

  • Alternatively, users can download recorded call files for later use or reference.

When live chat is not enough … Superchat!

  • Switch from chat to call seamlessly to resolve issues faster via voice.

  • Visitors have the option to choose between chat or voice communication from the start.

  • Calls go through the browser, making it free for both the customer and business.

  • No need to dial numbers, simply invite web visitors to talk via a ‘3CX Talk’ link.

Check service levels with reports

  • Check agent performance with various reports.

  • See longest wait time and abandoned calls.

  • Get reports on SLA and call-back statistics.

  • Switchboard / wallboard for real-time monitoring of queues.

If you’re seeking to modernize your call center with the latest technology or searching for a new call center solution, 3CX can provide the help you need!

Integrate 3CX with your CRM

  • Integrating your 3CX system with your CRM, ERP or accounting system is easy, especially with one of our 3CX supported CRM systems.